Contact Us

Who reads your message

This form is for readers of this website, not for Captain cooks customers. If you reached this page because you play at the casino and need account help, the operator’s own support channel is the right place. The editorial team here reads and replies in English and French, the two languages this site publishes in. Anything sent in another language may still get a reply, but expect a slower turnaround.

Keep your personal data out

Do not put financial details, passwords, PIN codes or scans of documents into this form. No message sent through a website contact form is fully private, and the editorial team has no secure file-transfer system tied to it. If the text of your message contains a card number, a bank account or a login credential, that information sits in an ordinary inbox. The team will delete such messages, but deletion cannot undo exposure. Send only the kind of information you would write on a postcard.

When a real issue with the casino needs documentation — proof of a deposit, a withdrawal record, a chat log — do not attach it here. The operator’s support page has the proper upload channel for that. This form exists for corrections, factual questions and feedback about the site’s content, not for account-level disputes.

Where to turn if gambling stops being fun

If you are struggling with gambling, the contact form is the wrong door. No one on this team is a counsellor, and the casino’s support staff are not trained to help with that either. Look instead for the responsible-gambling section on the operator’s site, which normally lists self-exclusion tools, deposit limits and time-out options. Provincial helplines in Canada also run free and confidential services; their numbers appear in the operator’s own terms and help pages. Reaching out there keeps the conversation with people who can actually act on it.

What happens after you send

Messages are read in the order they arrive, and the team answers within a reasonable time. There is no guaranteed response window, and the busiest periods around major casino releases can stretch that wait. If your question concerns a specific review or a listed bonus, include the page name in the message so the right editor picks it up. The team does not forward messages to Captain cooks, and it does not act as a middleman for complaints about the casino. For anything time-sensitive, the operator’s own support remains the faster route.